How We Work
Start with a diagnostic. Grow from there.
A clear path from understanding the problem to running the solution, with the controls a leadership team expects.
Ways to engage
Four ways to work with us.
- 01
Diagnose
Commerce Performance & Systems Diagnostic
A structured review of how you trade today: current-state assessment, quantified opportunities, a prioritised improvement plan and implementation options. An accessible first step, without committing to a large programme.
- 02
Design & build
Scoped projects with a business case
Discrete integrations, storefront projects, automation and process improvements, each scoped against a business case with defined system ownership, acceptance tests and data responsibilities.
- 03
Operate & optimise
Support, improvement and managed teams
Ongoing support, continuous improvement, reporting and managed commerce teams where you need recurring capacity, with commercial KPIs and service commitments agreed up front.
- 04
Advise
Senior strategic advisory
A senior advisory option for owners and leadership teams, connected to delivery so recommendations turn into change.
Our method
Audit, map, build, run. In that order.
Audit
We follow stock, orders and data through your systems as they run today, including the spreadsheets nobody mentions.
Map
One owner for each piece of data and written rules for what syncs where, signed off before anything is built.
Build
Working tools in weeks, tested against live data in a safe setup, with logs your team can read.
Run
Documentation and training for your team, or we keep running and improving it on a monthly retainer.
Delivery assurance
The controls behind the work.
What you can expect from every engagement, whatever its size.
Governance
A named point of contact for every engagement, regular progress reviews and decisions recorded as we go.
Change control
Scope, cost and timing changes are agreed in writing before work changes direction.
Documentation
Systems are documented in plain language, so your team can run them, and logs show what each automation did.
Data protection
We work to UK GDPR, access only the data a task needs, and agree data handling at the start.
Support
Support arrangements, response times and hand-over are agreed per engagement, not left open.
Ownership of tools
We agree up front what you own outright and what is licensed to you, such as our ready-built connectors.