Solutions

Three practices. One commercial proposition.

We help established and growing omnichannel retailers improve performance through commercial insight, integrated systems and managed execution.

01 Commerce Technology & Integration02 Commercial Strategy & Growth03 Managed Operations & Teams
01

Commerce Technology & Integration

Reliable, connected, scalable commerce systems.

We design, build and connect the platforms a retailer trades on, so stock, orders, prices and customers agree everywhere. Every build is scoped against a business case, with clear system ownership and acceptance tests.

Shopify Builds & Customisation

New stores, theme rebuilds and custom changes to the systems you already run: Shopify apps, checkout, POS, EPOS and back-office tools, adapted to how you trade.

What this covers
  • New Shopify and Shopify Plus store builds
  • Theme rebuilds on Online Store 2.0 with editable sections
  • Multi-store and international setups: markets, currencies, geolocation
  • Migrations from other platforms, including redirects and data
  • Search, filtering and editorial product pages
  • Customisations to existing systems: apps, checkout, POS, EPOS and back-office tools
ShopifyShopify PlusLiquidOnline Store 2.0Shopify CLIGitHub

Integrations & Custom tools

Connectors between your POS, EPOS, ERP and Shopify, built for how you actually trade. Where an off-the-shelf app falls short, we write the tool.

What this covers
  • POS ⇄ Shopify stock sync with a clear source of truth
  • Product creation from buying order forms into EPOS
  • Customer sync between online and in-store
  • Back-office portals with logs your team can read
  • Tools licensed to you under your own brand
SquareCybertillShopify Admin APICloudflare WorkersAzureSharePoint

Marketplaces & Cross-border

We run our own cross-border marketplace operation, so the advice comes from live trading, not slides.

What this covers
  • Marketplace launches and listing feeds from Shopify
  • Repricing rules for Amazon and eBay
  • Cross-border pricing, duties and returns policies
  • Channel-specific content and attribute mapping
  • Competitor and Google Shopping price monitoring
AmazoneBayGoogle Merchant CenterLinnworksShopify Markets

Data, Reporting & Automation

Sales, margin, stock cover and channel performance in reports that arrive on their own, every week.

What this covers
  • Weekly trading reports generated and sent automatically
  • Sales, margin and weeks-of-cover by brand, product and size
  • Power BI models and Looker Studio dashboards
  • Contribution and digital spend forecasting models
  • Pricing recommendations from sales velocity, stock and competitor data
Power BILooker StudioGA4Power AutomateExcelCloudflare

Logistics & Fulfilment systems

Order routing, 3PL locations, returns and stock allocation across channels, set up so the warehouse and the website agree.

What this covers
  • Stock allocation across stores, warehouse and 3PL
  • Order routing rules by channel and location
  • Returns processing and refund automation
  • Order lookup tools for customer service and warehouse teams
  • Process mapping and SOPs your team can follow
LinnworksCybertill3PL integrationsShopify locationsBrowser automation

AI-Enabled Returns ToolsIn live use

AI returns technology, in live use, designed to simplify the returns flow, reduce handling effort and get returned stock back on sale sooner.

What this covers
  • A simpler returns flow for customers and staff
  • AI-assisted checks that decide where each return goes next
  • Returned stock relisted and back on sale faster
  • Lower processing and handling costs
  • Returns data that shows why items come back
AIReturnsRefundsRelistingResale
02

Commercial Strategy & Growth

Better decisions and profitable growth.

We review how the business really trades, then set out where margin is leaking and where growth will come from: by channel, by country and by customer. Advice stays connected to delivery, so plans become changes on the ground.

Commercial & Operational review

Brand building, marketing and sales growth plans grounded in an analysis of how your business and operations actually run.

What this covers
  • Business and operations review with clear priorities
  • Brand positioning and brand-building plan
  • Marketing strategy across paid, organic, email and marketplaces
  • Sales growth plans by channel and country
  • Ongoing advisory at board or leadership level
Commercial reviewBrandPerformance marketingCRM & emailChannel strategy

Marketing, CRM & Channel growth

Paid search, social, marketplace ads, email and SEO, run against your stock and margin, not just clicks.

What this covers
  • Paid search and Google Shopping
  • Paid social campaigns
  • Marketplace advertising on Amazon and eBay
  • Email and CRM
  • SEO and content
  • Reporting on return on ad spend and margin
Google AdsMetaAmazon AdsEmail & CRMGA4SEO
03

Managed Operations & Teams

More execution capacity and a more predictable operating cost.

Experienced, managed commerce operations integrated into your own operating model. Our teams work from our own global offices, managed by us to your processes and KPIs. We explain locations and operating arrangements in full when you want to go deeper.

Managed commerce operations

Experienced capacity that works inside your processes, so your own team can focus on decisions rather than admin.

  • Dedicated commerce operations teams
  • Catalogue, product listing and content upkeep
  • Order, customer service and returns processing
  • Marketplace administration and stock management
  • Reporting, data entry and admin
  • Ongoing support and continuous improvement
  • Planning which work to hand over, and how

Tell us where commerce is getting difficult.

Start with a short conversation. We'll follow up with a structured discovery discussion.

Discuss a business challenge → Talk through a technical requirement →